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	<title>Murfreesboro Marketing</title>
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	<link>http://murfreesboromarketing.com</link>
	<description>Marketing Principles</description>
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		<title>Farmers to Offer &#8220;Assist&#8221; to Latest Lays Campaign</title>
		<link>http://murfreesboromarketing.com/?p=211</link>
		<comments>http://murfreesboromarketing.com/?p=211#comments</comments>
		<pubDate>Tue, 27 Jul 2010 15:44:50 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Creative Corner]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://murfreesboromarketing.com/?p=211</guid>
		<description><![CDATA[<p>Very interesting campaign from Frito-Lay and great overview article by Tanya Irwin in MediaPost:</p>
<p>Lay’s is kicking off a nationwide experiential tour featuring the company’s potato farmers.</p>
<p>The PepsiCo’s Frito-Lay division brand is using a mobile greenhouse designed to bring a rural farm experience to city-based consumers. The six-city tour kicked off July 26 in New York [...]]]></description>
			<content:encoded><![CDATA[<p>Very interesting campaign from Frito-Lay and great overview article by Tanya Irwin in MediaPost:</p>
<p><span><em>Lay’s is kicking off a nationwide experiential tour featuring the company’s potato farmers.</em></span></p>
<p><em>The PepsiCo’s Frito-Lay division brand is using a mobile greenhouse designed to bring a rural farm experience to city-based consumers. The six-city tour kicked off July 26 in New York City’s Times Square. Other cities on the tour are Boston, Detroit, Chicago, Los Angeles and Dallas.</em></p>
<p><em>Visitors to the 70-foot-long, 10-foot-wide and 14-foot-high traveling greenhouse can see plants that result in the ingredients in the potato chips and meet a Lay’s potato farmer. Interactive displays also are available. Consumers will find out about the tour via public relations, Facebook, Twitter and any local media coverage. The Lay’s campaigns are supported by multiple agency partners: Juniper Park (advertising) OMD (media buying), The Marketing Arm (events) and Ketchum (public relations).</em></p>
<p><em>The tour is an extension of the ad campaign that launched last year featuring the farmers that grow potatoes for Lay’s, says Linda Bethea, Lay’s brand manager, potato chip portfolio.</em></p>
<p><a href="http://www.mediapost.com/publications/?fa=Articles.showArticle&amp;art_aid=132643" target="_blank">Read Rest of Article</a></p>
<p><a href="http://www.endeavour2m.com/" target="_blank">Endeavour Marketing &amp; Media</a>: A Full-Service Marketing and Advertising Agency in Murfreesboro, TN</p>
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		<title>Large Retailers Stick to Catalogs</title>
		<link>http://murfreesboromarketing.com/?p=209</link>
		<comments>http://murfreesboromarketing.com/?p=209#comments</comments>
		<pubDate>Mon, 19 Jul 2010 14:49:19 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Direct Marketing]]></category>

		<guid isPermaLink="false">http://murfreesboromarketing.com/?p=209</guid>
		<description><![CDATA[<p>Interesting piece in USA Today (click for full article)</p>
By Jillian Berman, USA TODAY
After a seven-year hiatus, Abercrombie &#38; Fitch brought back its racy A&#38;F Quarterly Saturday, but the controversial publication is making a comeback as many retailers are heading in the other direction.
<p>With retailers forced to take a hard look at their bottom lines during [...]]]></description>
			<content:encoded><![CDATA[<p>Interesting piece in USA Today (<a href="http://www.usatoday.com/money/industries/retail/2010-07-18-creative-catalogs_N.htm" target="_blank">click for full article</a>)</p>
<div id="byLineTag"><em>By Jillian Berman, USA TODAY</em></div>
<div><em>After a seven-year hiatus, Abercrombie &amp; Fitch brought back its racy A&amp;F Quarterly Saturday, but the controversial publication is making a comeback as many retailers are heading in the other direction.</em></div>
<p><em>With retailers forced to take a hard look at their bottom lines during the recession, catalogs are adjusting, but not disappearing, says Leslie Linevsky, founder of Catalogs.com. As postage rates climb and customers become concerned about the environmental impact, retailers are scaling back on the number of catalogs they mail out and are using them to drive traffic to their websites.</em></p>
<p><em>Simon Doonan, creative director of <a href="http://content.usatoday.com/topics/topic/Organizations/Companies/Retail/Barneys">Barneys New York</a>, says  retailers are becoming more creative when it comes to catalogs.</em></p>
<p><em>&#8220;I think because the Internet is so exciting and so immediate, we have to up the ante with direct mail and really make direct-mail pieces memorable, make them into keepers,&#8221; he says.</em></p>
<p><a href="http://www.usatoday.com/money/industries/retail/2010-07-18-creative-catalogs_N.htm" target="_blank">Click for rest of article</a></p>
<p><a href="http://www.endeavour2m.com" target="_blank">Endeavour Marketing &amp; Media</a>, A Full Service Advertising Agency in Murfreesboro, Tennessee</p>
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		<title>How Some of the Biggest Brands are Missing the Boat When it Comes to &#8220;Search&#8221;</title>
		<link>http://murfreesboromarketing.com/?p=207</link>
		<comments>http://murfreesboromarketing.com/?p=207#comments</comments>
		<pubDate>Wed, 28 Apr 2010 15:04:12 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Search Engine Marketing]]></category>

		<guid isPermaLink="false">http://murfreesboromarketing.com/?p=207</guid>
		<description><![CDATA[<p>From Ad Age</p>
<p>YORK, Pa. (AdAge.com) — If a consumer types a brand name into the Google search box, a home-page link should — and likely will — appear as one of the top listings.</p>
<p>But does the same thing happen when typing in a generic keyword relevant to that business? Say, “home repair” for Home Depot [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://adage.com/digital/article?article_id=143537" target="_blank">From Ad Age</a></p>
<p>YORK, Pa. (AdAge.com) — If a consumer types a brand name into the Google search box, a home-page link should — and likely will — appear as one of the top listings.</p>
<p>But does the same thing happen when typing in a generic keyword relevant to that business? Say, “home repair” for Home Depot or “gifts” for Harry &amp; David? That depends on how well they’re optimized for Google. And in the case of those two examples, Home Depot and Harry &amp; David website links don’t even make it to the first page of Google, according to a <a title="Covario: Accelerate Your SEO" href="http://www.covario.com/accelerate-your-seo/seo-health-whitepaper" target="_blank">recent study by Covario</a> that evaluated the search-engine optimization health of 100 branded websites.</p>
<p>There are many reasons why a brand might not appear high on Google search. It could be that too many companies are vying to optimize the same keyword, or that a competitor’s linking strategy is more robust, or that the brands simply aren’t buying keyword ads. Covario tested for what it determined were three key indicators of search health: content usage, link strategy and technical construction.</p>
<p><a href="http://adage.com/digital/article?article_id=143537" target="_blank">Read Rest of Article</a></p>
<p><a href="http://www.Endeavour2m.com" target="_blank">Endeavour Marketing &amp; Media</a> – A Full-Service Advertising Agency in Murfreesboro, TN</p>
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		<title>Top 20 Super Bowl Spots of All Time &#8211; Ranked by CreativityOnline</title>
		<link>http://murfreesboromarketing.com/?p=205</link>
		<comments>http://murfreesboromarketing.com/?p=205#comments</comments>
		<pubDate>Tue, 02 Feb 2010 17:11:14 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Creative Corner]]></category>

		<guid isPermaLink="false">http://murfreesboromarketing.com/?p=205</guid>
		<description><![CDATA[<p>Click to view Top 20</p>
<p>Endeavour Marketing and Media</p>
]]></description>
			<content:encoded><![CDATA[<p><a href="http://creativity-online.com/superbowl/top20" target="_blank">Click to view Top 20</a></p>
<p>Endeavour Marketing and Media</p>
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		<title>The Coming of the &#8220;Splinternet&#8221;</title>
		<link>http://murfreesboromarketing.com/?p=203</link>
		<comments>http://murfreesboromarketing.com/?p=203#comments</comments>
		<pubDate>Mon, 01 Feb 2010 18:24:08 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Social Media & Social Networking]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://murfreesboromarketing.com/?p=203</guid>
		<description><![CDATA[<p>From the blog – Groundswell</p>
The Splinternet means the end of the Web’s golden age
<p>by Josh Bernoff</p>
<p>The golden age of the Web is coming to an end. Prepare for the Splinternet.</p>
<p>As we all gird for the launch of the Apple Tablet, take a moment to step back and realize what all these new devices are doing. [...]]]></description>
			<content:encoded><![CDATA[<p>From the blog – <a href="http://blogs.forrester.com/groundswell/" target="_blank">Groundswell</a></p>
<h4>The Splinternet means the end of the Web’s golden age</h4>
<p>by Josh Bernoff</p>
<p>The golden age of the Web is coming to an end. Prepare for the Splinternet.</p>
<p>As we all gird for the launch of the Apple Tablet, take a moment to step back and realize what all these new devices are doing. The whole framework of the Web (and Web marketing) is based around the idea that everything is in a compatible format. Any browser, any computer, any connection, you see pretty much the same thing.</p>
<p>Now with iPhones, Androids, Kindles, Tablets, and TVs connecting to the Web, that’s not true. Your site may not work right on these devices, especially if it includes flash or assumes mouse-based navigation. Apps that work on the iPhone don’t work on the Android. Widgets for FiOS TV don’t work anywhere else.</p>
<p>Meanwhile, more and more of the interesting stuff on the Web is hidden behind a login and password. Take Facebook for example. Not only do its applications not work anywhere else, Google can’t see most of it. And <a href="http://www.google.com/hostednews/afp/article/ALeqM5hr2uVpyiL3UxEcewP4U474ibztgQ">News Corp</a>. and the <a href="http://www.nytimes.com/2010/01/21/business/media/21questions.html">New York Times</a> are talking about putting more and more content behind a login.</p>
<p>Web marketing has grown since 1995, based on the idea that everything is connected. Click-throughs, ad networks, analytics, search-engine optimization — it all works because the Web is standardized. Google works because the Web is standardized.</p>
<p>Not any more. Each new device has its own ad networks, format, and technology. Each new social site has its login and many hide content from search engines.</p>
<p>We call this new world the Splinternet (with a nod to <a href="http://blogs.law.harvard.edu/doc/2008/12/16/the-splinternet/">Doc Searls</a> and <a href="http://blog.tmcnet.com/blog/rich-tehrani/technology/the-rise-of-the-splinternet.html">Rich Tehrani</a>, who used the term before us with a somewhat different meaning). It will splinter the Web as a unified system. The golden age has lasted 15 years. Like all golden ages, it lasted so long we thought it would last forever. But the end is in sight. <a href="http://blogs.forrester.com/groundswell/2010/01/the-splinternet-means-the-end-of-the-webs-golden-age.html" target="_blank">Read Rest of Blog Post</a></p>
<p><a href="http://www.endeavour2m.com/" target="_blank">Endeavour Marketing and Media</a>, A Murfreesboro, TN Advertising Agency</p>
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		<title>The New Marketing Tactic of being &#8220;REJECTED!&#8221;</title>
		<link>http://murfreesboromarketing.com/?p=201</link>
		<comments>http://murfreesboromarketing.com/?p=201#comments</comments>
		<pubDate>Mon, 01 Feb 2010 18:23:26 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Media Planning and Placement]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://murfreesboromarketing.com/?p=201</guid>
		<description><![CDATA[<p>CHICAGO (Reuters) – The marketing buzz that a Super Bowl television commercial creates is invaluable to advertisers, whether it gets broadcast or not.</p>
<p>With a national audience that could reach an estimated one-third of 300 million Americans on February 7, the National Football League’s championship game is more important than ever for companies and advocacy groups.</p>
<p> [...]]]></description>
			<content:encoded><![CDATA[<p><span id="articleText"><span>CHICAGO (Reuters) – The marketing buzz that a Super Bowl television commercial creates is invaluable to advertisers, whether it gets broadcast or not.</span></span></p>
<p>With a national audience that could reach an estimated one-third of 300 million Americans on February 7, the National Football League’s championship game is more important than ever for companies and advocacy groups.</p>
<p><span id="midArticle_2"> </span></p>
<p>With a price tag of almost $3 million for 30 seconds, it can be just as effective for those submitting ads to have a spot rejected as inappropriate and use the attention generated from that to drive visitors and business to their websites.</p>
<p>“A whole cottage industry has grown up out of trying to make use of network turndowns,” said Martin Franks, executive vice president of planning, policy and government affairs at CBS Corp, which is televising the NFL game this year. “It can happen in the middle of July, but obviously this is a wonderfully high-profile opportunity.”</p>
<p>The commercial approval process has come under heavy scrutiny this year since CBS approved an ad sponsored by a conservative Christian group called Focus on the Family. Some U.S. women’s groups have urged the network not to air the ad — which stars college football star Tim Tebow — saying it has a strident anti-abortion rights message.</p>
<p>Industry executives and analysts recognize Internet domain company GoDaddy.com, which annually airs several ads during the Super Bowl as the best at attracting attention for its ads. On Thursday, GoDaddy in a press release invited consumers to view its latest rejected ad at the company website.</p>
<p>“GoDaddy was one of the first advertisers who set out to capitalize on the fact that ads get rejected and that there’s a PR opportunity in that,” said Tim Calkins, marketing professor with Northwestern University’s Kellogg School of Management. GoDaddy is one of the PR masters of the Super Bowl.”</p>
<p>Other companies that have had ads rejected as inappropriate this year include online jobs site CareerBuilder.com and gay male dating site Mancrunch.com. Last year, the People for the Ethical Treatment of Animals (PETA) garnered the spotlight for an ad General Electric’s NBC rejected.</p>
<p>The companies that have been rejected unanimously say they do not submit ads simply to have them rejected, but CBS’s Franks said a rejection and the attention that it generates can be as valuable as paying for a network ad.</p>
<p>“They’ve found a loophole in an otherwise well intentioned process,” he said in an interview.</p>
<p>Dominic Friesen, a spokesman for Mancrunch — whose ad CBS on Friday deemed inappropriate — sees it differently.</p>
<p>“It’s blatant discrimination,” he said. “The reason why it’s controversial to CBS is because they’re anti-gay.”</p>
<p>CBS also raised questions about the company’s credit history, although Friesen said Mancrunch offered cash and has no credit history as a new company.</p>
<p>In the ad, two men watch a football game on TV and begin to passionately kiss after their hands brush when they reach into a bowl of potato chips.</p>
<p>Meanwhile, CBS rejected GoDaddy’s ad about an effeminate ex-football player who launches a fashion design company online as potentially offensive to the gay community.</p>
<p>“We’re pretty used to being the fish in the barrel on this one,” Franks said.</p>
<p>However, Calkins said networks must look in the mirror. <a href="http://http//www.reuters.com/article/idUSTRE60S6HK20100130" target="_blank">Read Rest of Article</a></p>
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		<title>Social Media by the Numbers: Brown vs. Coakley in the Mass. Senate Race</title>
		<link>http://murfreesboromarketing.com/?p=198</link>
		<comments>http://murfreesboromarketing.com/?p=198#comments</comments>
		<pubDate>Wed, 20 Jan 2010 18:37:17 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Media Planning and Placement]]></category>
		<category><![CDATA[Online Marketing]]></category>
		<category><![CDATA[Social Media & Social Networking]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Video]]></category>

		<guid isPermaLink="false">http://murfreesboromarketing.com/?p=198</guid>
		<description><![CDATA[<p>By Susan Davis for the Wall Street Journal (read original article)</p>
<p>If YouTube video views were to decide today’s Senate election in Massachusetts, Republican state Sen. Scott Brown would win in a landslide against Democrat Martha Coakley.</p>
<p>A study conducted by the Emerging Media Research Council out today found that Brown had a more effective strategy of [...]]]></description>
			<content:encoded><![CDATA[<p>By Susan Davis for the Wall Street Journal (<a href="http://blogs.wsj.com/washwire/2010/01/19/atwitter-in-mass-browns-social-media-skills-top-coakleys/" target="_blank">read original article</a>)</p>
<p>If YouTube video views were to decide today’s Senate election in Massachusetts, Republican state Sen. Scott Brown would win in a landslide against Democrat Martha Coakley.</p>
<p>A study conducted by the Emerging Media Research Council out today found that Brown had a more effective strategy of using social networking tools including Facebook, Twitter, and YouTube to promote his campaign and connect with supporters.</p>
<p>Here’s a look at the numbers:</p>
<p>Facebook Posts since Jan. 1: Brown (128), Coakley (58)</p>
<p>Facebook Fans: Brown (70,800), Coakley (13,529)</p>
<p>Tweets since Jan. 1: Brown (142), Coakley (144)</p>
<p>Twitter Followers: Brown (9,679), Coakley (3,385)</p>
<p>YouTube Videos: Brown (57), Coakley (52)</p>
<p>YouTube Video Views: Brown (578,271), Coakley (51,173)</p>
<p>The study concludes that Brown’s use of social media helped in several ways, including boosting his name recognition both in and out of Massachusetts. They note that just 51% of Massachusetts voters had heard of Brown in a Nov. 12 poll, by Jan. 14 his name recognition was at 95%.</p>
<p>The study also found that Brown more openly embraced social media sites on his campaign Web site, where he “prominently” features social networking channels including a Twitter feed while Coakley “gives social networks less prominent real estate.”</p>
<p>In recent elections, Democrats—including President Barack Obama–have gotten the bulk of the credit for using social media networks to boost their campaigns. However, other recent studies suggest that the tech divide between the two parties is narrowing.</p>
<p>A report released last week on lawmaker’s use of Twitter found that Republican lawmakers are taking advantage of the Twitterverse significantly more than their Democratic counterparts. In the House, GOP lawmakers send out 529% more tweets than Democrats.</p>
<p><a href="http://www.endeavour2m.com" target="_blank">Endeavour Marketing and Media</a>, A Murfreesboro, TN Advertising Agency</p>
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		<title>Is &#8220;Social Media&#8221; just a Fad?</title>
		<link>http://murfreesboromarketing.com/?p=196</link>
		<comments>http://murfreesboromarketing.com/?p=196#comments</comments>
		<pubDate>Tue, 19 Jan 2010 21:24:54 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Social Media & Social Networking]]></category>

		<guid isPermaLink="false">http://murfreesboromarketing.com/?p=196</guid>
		<description><![CDATA[<p>This presentation is about 7 months old, but it is compelling!</p>
<p></p>
]]></description>
			<content:encoded><![CDATA[<p>This presentation is about 7 months old, but it is compelling!</p>
<p><object width="560" height="340"><param name="movie" value="http://www.youtube.com/v/sIFYPQjYhv8&#038;hl=en_US&#038;fs=1&#038;"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/sIFYPQjYhv8&#038;hl=en_US&#038;fs=1&#038;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="560" height="340"></embed></object></p>
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		<title>Got GUTS???</title>
		<link>http://murfreesboromarketing.com/?p=194</link>
		<comments>http://murfreesboromarketing.com/?p=194#comments</comments>
		<pubDate>Mon, 18 Jan 2010 17:56:56 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Augmented Reality]]></category>
		<category><![CDATA[Creative Corner]]></category>
		<category><![CDATA[Direct Marketing]]></category>
		<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Media Planning and Placement]]></category>
		<category><![CDATA[Mobile Marketing]]></category>
		<category><![CDATA[Online Marketing]]></category>
		<category><![CDATA[Search Engine Marketing]]></category>
		<category><![CDATA[Social Media & Social Networking]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Video]]></category>

		<guid isPermaLink="false">http://murfreesboromarketing.com/?p=194</guid>
		<description><![CDATA[<p>From AdAge (read original article)</p>
<p>NEW YORK (AdAge.com) — Even in recession, there’s an upside opportunity. And there might be billions of retail dollars up for grabs for smart marketers able to expand their footprint by taking advantage of cheaper leases.</p>
<p>The downturn that began in December 2007 has been disastrous for companies including Circuit City, Steve [...]]]></description>
			<content:encoded><![CDATA[<p>From AdAge (<a href="http://adage.com/article?article_id=141541" target="_blank">read original article</a>)</p>
<p>NEW YORK (AdAge.com) — Even in recession, there’s an upside opportunity. And there might be billions of retail dollars up for grabs for smart marketers able to expand their footprint by taking advantage of cheaper leases.</p>
<p>The downturn that began in December 2007 has been disastrous for companies including Circuit City, Steve &amp; Barry’s, Linens ‘N Things and S&amp;A Restaurant Corp. (which owned Bennigan’s, Steak &amp; Ale and Tavern restaurants), which have all filed for bankruptcy. Others, such as Sears Holdings, Foot Locker, Quizno’s and Ruby Tuesday, have shuttered locations. In total, retail sales declined 6% in 2009, according to the U.S. Department of Commerce.</p>
<p>But in the coming year, economists surveyed by Bloomberg expect Americans will open their wallets once again and increase spending by 2%, the first gain since 2007. While not a stellar prediction, it’s a start. And even though more retailers and restaurants will certainly close in the coming year, one retailer’s misfortune could be the fortune of another able to snap up prime locations.</p>
<p>“There’s going to be a lot of opportunity out there,” said Charles Wetzel, president-chief operating officer of Buxton, a market-planning firm. “[Companies] are not as aggressive as they might have been in years prior, but, having said that, they’re not being conservative either.”</p>
<p><a href="http://adage.com/article?article_id=141541" target="_blank">Read Rest of Article</a></p>
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		<title>Do You Change Your Agencies Like You Change Your Underwear?</title>
		<link>http://murfreesboromarketing.com/?p=192</link>
		<comments>http://murfreesboromarketing.com/?p=192#comments</comments>
		<pubDate>Mon, 18 Jan 2010 17:56:12 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[General]]></category>
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		<guid isPermaLink="false">http://murfreesboromarketing.com/?p=192</guid>
		<description><![CDATA[<p>From AdAge (original article)</p>
<p>NEW YORK (AdAge.com) — For some marketers, a new year means a new agency. If that’s your company’s annual resolution, you should know that line of thinking will lead to a bad reputation in adland.</p>
<p>Agency new-business executives and industry search consultants report a growing blacklist of sorts, composed of marketers that tend [...]]]></description>
			<content:encoded><![CDATA[<p>From AdAge (<a href="http://adage.com/agencynews/article?article_id=141547" target="_blank">original article</a>)</p>
<p>NEW YORK (AdAge.com) — For some marketers, a new year means a new agency. If that’s your company’s annual resolution, you should know that line of thinking will lead to a bad reputation in adland.</p>
<p>Agency new-business executives and industry search consultants report a growing blacklist of sorts, composed of marketers that tend to put ad duties into play every year or two. Thanks to rapid turnover in the chief marketing officer seat (a CMO’s tenure averages 28 months, according to the most recent figures from executive search firm Spencer Stuart) and pressure to perform amid the troubled economy, long-lasting agency-marketer relationships are becoming more rare.</p>
<p>“I have a huge disagreement with people changing their agencies like they change their underwear,” said Jane Bedford, partner at the Bedford Group, a consultancy based in Atlanta. “Our clients tell us it takes them about three to six months for them to get fully engaged with their agencies. It’s very difficult for an agency to get up and running, and totally please the client, within the first year.”</p>
<p>And that’s coming from an exec who actually benefits when accounts go into review.</p>
<p>Take Chipotle: In January 2004, the burrito chain tapped Mother, New York, to be its first advertising agency. Six years later, that account has cycled through four different shops: After Mother came TDA Advertising &amp; Design, Boulder, Colo.; Devito/Verdi, New York; Butler Shine Stern &amp; Partners, San Francisco; and, its latest, hired this month, Compass Point Media, a division of Campbell Mithun in Minneapolis.</p>
<p><strong>Thinking twice</strong><br />
The regularity with which Chipotle changes its agencies is more than most. But it’s hardly the only marketer with a penchant for flitting from shop to shop. Retailer Ikea and luxury automaker BMW are known for frequently reviewing their creative and media accounts, and Mitsubishi Motors North America moves its ad business around a fair amount as well.</p>
<p>Too many reviews could also mean that, over time, the very best shops will think twice before going after those accounts. “Agencies do a risk assessment when deciding whether to pitch an account, and there’s definitely a toxicity factor they look at. If [a client] does a lot of reviews, the client gets blacklisted,” Ms. Bedford said.</p>
<p>Even at a time when agencies are hungry for more revenue, such flip-flopping has consequences: Two different new-business executives said two accounts they wouldn’t touch with a 10-foot pole are 1-800-Flowers and Quiznos, as the businesses seem to be too volatile, regardless of their billings. The marketers did not respond to requests for comment.</p>
<p>Another consequence is cost: Constantly opening reviews can be incredibly costly and disruptive to both the marketer — for whom travel and other fees associated with agency reviews racks up — and the agencies, which shell out thousands of dollars in the hopes of crafting the perfect pitch that could win the business. If they do land it, there’s often an added cost of having to quickly ramp up freelance and full-time staff to work on the new account.</p>
<p>Michael Houston, chief marketing officer at Grey, New York, said the window for agencies to prove themselves has lowered dramatically.</p>
<p>“Results in our business are no longer evaluated on a semi-annual or quarterly basis, but on a monthly, weekly and sometimes daily basis,” Mr. Houston said. “Couple that with the level of dollars attached to the advertising line item on a client’s balance sheet, and we find clients forced to justify their marketing ROI in a way never seen before. In that process, agencies sometimes become the scapegoat, with the easy solution being to call an agency review.”</p>
<p><strong>Consistency</strong><br />
What’s more, “serial reviewers” risk damaging their brand with inconsistent marketing messages.</p>
<p>“Clients shouldn’t be constantly jumping ship,” said Lisa Colantuono, managing partner at AAR Partners. As communication between consumer and client evolves, “they need to work together with their agencies. If that foundation is constantly changing, the marketer is hurting themselves in the long run in terms of building brand loyalty with the consumer.”</p>
<p>The Association of National Advertisers, the marketer’s trade group, doesn’t exactly see it this way. The ANA’s position is that conducting formal agency evaluations on a regular basis offers the best chance for fixing problems before frustration sets in. It believes that the companies that have two-way assessments at regular intervals have the most-productive relationships. “Having a formal agency evaluation process is always imperative but even more so at a time of heightened focus on marketing accountability,” Bob Liodice, president-CEO of the ANA, has said.</p>
<p>Said Grey’s Mr. Houston: “Desperation may be something new to many industries in the recession, but it’s something the agency business has known, embraced and perpetuated for decades. Agencies only have themselves to blame by playing right into the hands of these serial agency-review ‘players’ [and] making it too easy for the client to bully us.”</p>
<p><a href="http://www.endeavour2m.com/" target="_blank">Endeavour Marketing and Media</a> – A Murfreesboro, TN Advertising Agency</p>
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